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Constructing Your Internet Connection.
Constructing a fiber drop to your home takes time and some work. For us, not you. Here’s what it takes to get you connected to fiber.
Sign Up for ServiceStep by Step to SC Fiber Internet.
A Customer Experience Specialist will handle your service request, set up your account in our billing system, and collect any necessary installation fees. Then, our Engineering team will coordinate all aspects of your fiber drop installation. This process typically takes one business day after you sign the service order.
SC will call 811 to have utility companies locate their facilities. Utility companies have two full business days to do this.They will not mark private lines on your property. Private lines could include sewer lines, septic systems, buried dog fences, sprinkler systems, and buried electric, gas, or water lines that extend beyond the utility companies’ meters to your house or other out buildings.
When you set up your order with our Customer Experience Specialist (CXS), you will have the opportunity to schedule a premise visit. If you have concerns about any of your private lines or any other aspect of the installation, please request a premise visit with our CXS. A technician will come to your home to discuss the details of the construction.
Once the required utility locates are complete, SC’s construction crew will install the fiber drop. Construction timing depends on weather, ground conditions, permitting, existing workloads, location, and other circumstances beyond SC’s control. The crew will determine the most appropriate location for the fiber enclosure and route the fiber drop from the property to the nearest SC access point, which may be located along the road or in an alley. Construction is typically completed using a vibratory mini plow to install conduit for the fiber.
SC will perform the work carefully and make reasonable efforts to minimize disruption to the property. Construction may be delayed when conditions could cause unnecessary damage or require extensive restoration. Once the fiber drop is installed and spliced, it will be ready for the in-home installation. Customers are not required to be present during construction.
After your fiber drop is installed, a scheduler will call to schedule the in-home portion of your installation. Someone over 18 must be home for all indoor work. Typical installations take 2.5 hours, but may vary depending on the complexity.
Before your technician arrives, download our free SCT WiFiConnect app to make installation easier. When the technicianarrives, they will determine the best router location to optimize your Wi-Fi signal. If needed for coverage, they will recommend mesh units to extend the signal. Once the router is hooked up, the technician will help connect your devices and test your speed to ensure you are happy with your new service.
After you place your order, our team sets up your account and begins planning your installation.A Customer Experience Specialist confirms your service details and any applicable fees, while ourengineering team designs the safest and most efficient route to bring fiber to your home.
Before any digging takes place, we contact 811, the national utility locate service. Utility companies then mark the locations of public underground utilities such as gas, water, and electric lines. This process typically takes two full business days and is required for safety.
No. 811 does not mark privately owned facilities, such as septic or sewer lines, invisible fences, sprinkler systems, or electric, gas, and water lines beyond the utility company’s meter.
When placing your order, an SC Customer Experience Specialist (CXS) will ask whether you would like a property visit before construction. If you have concerns about private facilities or any part of the construction process, please request a visit. An SC technician will meet with you at the property to review the proposed work and discuss your concerns.
A fiber drop is the underground fiber line that connects the main neighborhood fiber line to your home. During this phase, our construction crew installs the fiber along the planned route.
Both the main fiber line and the fiber drop to your home are installed underground. Burying the fiber helps protect it from weather‑related damage like wind, ice, and storms, resulting in fewer outages and greater reliability.
Construction timing depends on weather, ground conditions, permitting, existing workloads, location, and other circumstances beyond SC’s control. SC will perform the work carefully and make reasonable efforts to minimize disruption to the property. Construction may be delayed when conditions could cause unnecessary damage or require extensive restoration.
Once construction is complete, a technician installs the Optical Network Terminal (ONT) inside your home. The ONT converts the fiber signal into usable internet service. Your connection is tested and activated during this visit.
You may notice temporary flags or paint markings and small trenches during construction. These areas are restored after installation, and we work to minimize disruption to your property.
Yes. We take care to restore disturbed areas and leave your property in good condition once construction is complete.
If you have questions about scheduling, construction, or private utilities, please contact our Customer Experience team at 877-723-6875. We’re here to help every step of the way.
Looking for Construction Updates?
If you would like to contact us directly, please email us at construction@sctelcom.com. All responses will be answered during our normal operating hours of Monday - Friday 8am - 5pm.